Mr. Seán Moynihan:

We operate in the gaps. As we say, the older person positions our service, so we go in and assess what the support needs are. We might go in to deal with loneliness and then learn there is something wrong with the roof, so we fix that, or there is something wrong with the heating. We operate in those gaps. If someone has a difficulty in accessing home care, we will act as the advocate to get that and, ultimately, help them through the system. There are multiple complex systems within the Government. In the Department of Social Protection, for example, older people can get eight means-tested benefits, all of which use different forms with different criteria and so on. Ultimately, they are about getting people the finances they need to remain at home, and it is the same in the case of home care. If something breaks down, we may end up in the middle of that with support from colleagues.