Mr. Niall Egan:

We will take it back and will raise it with our operational colleagues. Not too long ago, to facilitate and streamline the process, we introduced an electronic integration with GPs so the medical certificates for the like of illness benefit now come direct via the GPs' office into our systems and we have created a link. We have also used our welfare partners for the insurance-based entitlements and it works very effectively. There are metrics and approaches that we have used that have enabled processing times for all three parties, as the Deputy said, to be reduced. All I can say is we will take his point, talk to our colleagues and see how we can further improve the process and give GPs that information in a quicker, easier and accessible format.