Neasa Hourigan (Dublin Central, Green Party) | Oireachtas source

The wording in the draft regulations is that the service provider shall have a system in place to analyse complaints to ensure that lessons are learned from patterns of complaints made and that the quality of service is improved. That is all very welcome for future users of the service. However, what I was looking for in those draft regulations is an outline of remedy. Is Ms Larthwell's understanding that HIQA would outline a remedy for the person who has not received the service or who has received an insufficient service, an incorrect service or a damaging service and that this relates to this service provider only?