Mr. Gary McLean:

On the service quality measure the Deputy referred to, passengers are interviewed about the standards. It is not purely a matter of cleanliness as it is also about the whole offering. As part of our planning for the summer, there have been many replacements and repairs within the bathrooms. We have examined the cleaning schedules and increased the frequency of cleaning. We are in the process of making a block of toilets in the land-side area available to passengers on the air side, or in the terminal 1 extension area upstairs. It is a matter of considering certain capacity constraints and determining how to deal with them. We have longer-term plans for the refurbishment of some of the toilets. The challenge is closing them down in a busy airport in order to refurbish them and determining how to do that. We are working through that. We are already seeing better scores this year and improvements. It remains to be seen whether we will pass every quarter, because of the business as opposed to the cleanliness standards that exist. Congestion is an issue in that if you queue to get into a toilet, you do not give it a good rating afterwards, even if the experience is good, I guess. We are examining capacity in light of the standard and are committed to continuous improvement as we move forward.