Ms Dorothy Donovan:

Maybe people buying a house who engaged an auctioneer. We get a significant number from owners living in multi-unit developments, such as blocks of flats. The managing agent for these developments is most likely a property services provider or auctioneer. The owner of a unit might be unhappy with the way a managing agent is working and complain to us, but many times, their matters are outside our jurisdiction. In the first instance, they may be matters to be raised with the owner's management company or under the Multi-Unit Developments Act.