Ms Dorothy Donovan:

At one stage, there was a significant number from property service providers regarding licences, for example, where a licence was refused or whether they met the criteria. In latter years, many of the caseds have tended to be complaints about property service providers. The authority does carry out investigations that are not prompted by complaints and may impose sanctions. If the licensee is unhappy with a sanction, it can appeal that to us so we do get some of those. They would be in the main minor sanctions and they may appeal those to us. A lot of them are complaints. Complaints are generally from people who would have been availing of a property service but we do get a significant amount-----