John McGuinness (Carlow-Kilkenny, Fianna Fail) | Oireachtas source

I just have some comments to relay from a business event I did a while back. Chatting with businesspeople and asking about things in general, they were asking why, sometimes, there are delays with the issuing of tax refunds in situations where people are due them. It was said that there is often a delay in this area. Since that meeting, things have improved a little but there are still some delays. Mr. Cody might give us some typical times in this context. I am sure he has an analysis of the Revenue response times.

Likewise, in terms of the phone lines, these are open from 9.30 a.m. to 1.30 p.m. This short span of time makes it very difficult to get through to the operators and there are long waiting times. This goes back to my original question about access for the public and businesses.