Oireachtas Joint and Select Committees
Wednesday, 15 May 2024
Joint Oireachtas Committee on Jobs, Enterprise and Innovation
Impact of Artificial Intelligence on Businesses: Discussion
Mr. Eoin O'Reilly:
I will have to say that the EY Fabric AI Space is a similar concept to Accenture’s studio. We are all seeing the same idea of a network being used where we bring our clients to see this technology. Similar to Accenture and PwC, our clients tell us that the value to them is in how it is helping them to understand the use cases that matter for them and what will make an impact in their respective businesses to change how they deliver value. That, and seeing it in action, is what they are after more than anything else. Creating models that work is a rapid process. It is a much shorter cycle.
The Deputy asked about intergenerational issues. Good work was done in the committee’s report, which discussed issues like digital dexterity. That is important. We should not fixate on AI skills. For the various generations, it is about how they interact with AI. This is a wider discussion about how we interact with digital platforms, for example, people needing support because their televisions are not working or they need help with utility bills. If AI is working in the background to assist in resolving such queries more quickly, that is okay, but it is key that we give our population the confidence to engage digitally. That is important.
There is good work to be done. From an EY perspective, we continue to support and drive that work further.
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