Mr. Michael McGarvey:

All notifications to the applicants – the homeowners – go through the local authority. The Housing Agency advises the local authority and we advise the homeowners. An application made on a commencement notice is then received. The homeowners can then submit claims for ancillary payments and remediation works. As the works progress on site, they can submit regular payment claims. We are working towards trying to turn those around as soon as we can. There are operational issues. Having listened to some of the cases, we have worked up examples on our website to try to demystify the process for people. We find that the process is improving, but we want to continue working on it to make it as easy as possible for people to claim their moneys and get paid.