Martin Kenny (Sligo-Leitrim, Sinn Fein) | Oireachtas source

The other aspect that I hear many people are frustrated by, and this is a Bus Éireann issue, is the necessity to book a seat. I refer, in particular, to airport services. A man from Ballyshannon rang me recently. He brought two people to the bus who were going to the airport to catch a flight. They did not know they had to book seats. They did not understand it. The bus arrived and although it was only half-full, they were not allowed to get on. The person driving these people in a van, because that is all he had, then had to bring them to the airport to get them there in time to ensure they could get their flight. There needs to be either more publicity around this booking issue or something else done around it. An awful lot of people do not know they have to book a seat when they want to travel by bus to the airport.