Dr. Brian Kent:

The Senator is correct that we do not routinely collect data on people who have not attended their appointments. Most people who do not come to the clinic where I work will get a phone call to ask them why they did not come, but we do not systematically collect that data. I do not know whether other centres even make the phone call. If people do not come to the clinic, they are not there for us to be able to ask and there is no mechanism at the moment to systematically capture why that is happening.