Ms Sarah O'Connell:

The reduced hours scheme was set up to cope with things like children who were being disruptive. As a result, it was often the school putting the child on reduced hours. What we had here was the parent contacting the school and saying that their child could only attend maybe two days per week and the school thought it would put them on this scheme. However, it does not fit the scenario. They do not seem to know how to cope with it. There are major inconsistencies. Some families are receiving great support from their schools and some are having a nightmare.