Ms Anne Graham:

We recognise that is not the level of service on the commercial services. A good proportion of our services are operated without a subsidy and we need to bring the standard on those services up and put in place conditions requiring them to provide an accessible service. However, it will generally be low-floor on commercial services in urban areas. It may have to be high-floor coaches for a period until there is fleet available on the market suitable for long-distance services that can take luggage as well as a wheelchair user. It is about balancing that but such fleet is not really available on the market. It is certainly our ambition that are own services will be offered on a fully low-floor fleet so that people can just turn up and go.