Cathal Crowe (Clare, Fianna Fail) | Oireachtas source

Yes, it is very worrying. My final question is to Mr. Wynne to build on that. I get the train an awful lot and it is comfortable and a lovely way to travel. It is so efficient, actually. People who do not travel on the train think it does not run on time, but it runs to the second; it is unbelievable. Very rarely something kicks off on the train and I have seen on Dublin Bus, the Luas and the DART a facility onboard where people can text. The witnesses must forgive me because while I am somewhat experienced with Dublin transport, I am not an expert in it. There does not seem to be any equivalent of the text system on Irish Rail. You can text if the bathroom is dirty or something is wrong in the carriage or a window is broken, but you cannot text ahead. There is usually a customer service agent on carriage A, which could be a long way down. I remember during the height of Covid someone going berserk on the train and a few passengers went down, but the guy causing all the trouble could overhear us talking to this person. There needs to be a more discreet thing. We have mentioned this to the chief executive, Jim Meade, when he has been in. From a workers' point of view, would the union welcome a discreet text system that would go straight to carriage A so the agent knows? The train is stopping someplace every 20 minutes, so surely the Garda could be at the next station to get the troublemaker off the train.