Ms Anne-Marie Pollock:

On complaints, the purpose of the contact centre is to provide advice and guidance to users about their rights under the DSA. If a possible infringement of the DSA is reported, it is escalated to our complaints team. As of 17 February, when the DSA came into effect, we have 261 cases of which nine have been escalated as possible DSA infringements. They are currently being looked into. We receive complaints via phone and email. The contact centre is open from 9 a.m. to 6 p.m., Monday to Friday. We also have a lot of information on this on our website.