Mr. John Durkan:

Our teams are out in all settings, including the NGO and private emergency accommodation, PEA, settings. We have a formal complaints process that is very live and real in terms of feedback, and it is probably the best mechanism for us to gauge the pulse of a setting and engage on any issues on the ground. We deal with our elected representative colleagues and in-reach partners regarding all PEA settings, so we get really good feedback, both formal and informal, on what issues, if any, are recurring.