Ms Mary Hayes:

It is hard for me to answer on a specific case but I will talk about what is generally the issue. Most people are booked in for the service. If someone presents to us during the day, a booking is made and that booking should show on both sides, that is, it shows on the NGO side or private emergency accommodation side and on our system. I am not doubting for a second that a glitch or something like that happened. There is an emergency number, 1800 707 707, that is available until 10 p.m. and the Dublin Simon outreach team is there for any emergencies after that time. That situation is pretty exceptional and it would not be the most usual thing that we would hear.