Cormac Devlin (Dún Laoghaire, Fianna Fail) | Oireachtas source

According to the annual report, a number of complaints were received, which is not unusual for any organisation. Poor communication was at 3% in 2020 and nearly 5% in 2021 but then it jumped to 10% in 2023. What was the reason behind that? Why was there a huge increase in complaints about poor communication? Is that poor communication with the individuals who are in the care of Tusla? Does anyone want to comment on that? It seems like a sizeable jump.