Mr. Gerard Darcy:

We have to work with social media companies to put in place the tools for detecting and mitigating against these online bullyboys.

Despite the challenges, democracy holds a promise of positive change. Local governments can play a crucial role in tackling societal issues such as climate change and housing affordability. We are embracing new trends such as smart data and the use of self-service options, which can boost governance, efficiency, etc. By integrating various data sources, such as social media and public records, local authorities can better understand their communities’ needs. Additionally, adopting self-service options can enhance citizens’ satisfaction and reduce service costs. However, the implementation of these digital changes requires investment, collaboration, cultural shifts and, ultimately, tailoring services to meet citizens’ needs.