Mr. Breian Carroll:

I think our members are just looking for a bit of tolerance. Everybody can make human errors. There are cases where our people represented farmers who, for example, uploaded the wrong document in the wrong year. These incidents happen. We are looking at cases like that where our members, on behalf of their farmers, are given ten or 14 working days to rectify that issue. If they do not engage with the Department at that stage, that is their problem along with their customer. There should be a level of tolerance to understand that it could be properly enforced on the ground even if a small incident like that, where the wrong year was put, something was forgotten about or a different genuine error like that could happen and it is still in the adviser’s office. In those cases, our members need to have flexibility to intervene on behalf of the farmer.