Rose Conway-Walsh (Mayo, Sinn Fein) | Oireachtas source

There needs to be more focus. I ask the BPFI to review it on an ongoing basis and to call to branches to see how people are instructed to just go to machines, and the confusion and stress that causes. I also ask the federation to review it on a continuous basis and to ensure that people trying to access their own cash always have somebody to talk to in order to sort out problems. Whether they have concerns around the security of their own finances, or whatever it might be, they should be able to pick up the phone or go into a branch to talk to somebody and, if they want to get their own cash out, they should be able to do so in a reasonable manner. That is all. We can work together in order to be able to do that so people are protected.