Professor Brian MacCraith:

People's reluctance is a consistent message and, based on the experience of others or their own, there is that chain of command issue and the need for an independent element in this. The Deputy asked about sourcing information. We are looking at many sources of best practice but we had a very useful engagement with Mr. Kevin Duffy, former chair of the Labour Court, who spent a long session with us a number of weeks back looking at best principles and looking, in a generic fashion, at what the design principles are of a good complaints system. We also know the Defence Forces themselves are engaging with external expertise. There are a lot of moving parts at the moment in trying to come up with both interim solutions, the ongoing success of which or otherwise it is our job to monitor, and then a bigger process that will replace the existing system and address an awful lot - it is to be hoped all - of the concerns.