Ms Julie Sinnamon:

That is one of the things that shows the value of our direct engagement with the staff to understand the reality. Certainly, the lived reality of many people, though not everybody, to whom we spoke reflects what was in the IRG report. The important thing is using this opportunity now to make the changes to the complaints system. The oversight body will be very actively involved with all the players to make sure that what we come out with at the end of the day is something which will support the cultural change and that people have confidence in that complaints system. We are not there yet but we have got a lot of feedback on the current issues with the system.