Ms Caron McCaffrey:

A couple of factors have had an impact on our spend on annualised hours. One is staff shortages. As I mentioned in my opening statement, we have been recruiting. We took in almost 200 new staff last year. The intention is to take in 300 staff this year to fill existing vacancies. Where there are vacancies in the system and where there has been an increase in unstructured tasks, there is a requirement for us to put additional staff into the system to manage that.