John McGuinness (Carlow-Kilkenny, Fianna Fail) | Oireachtas source

I will share with Mr. Makholuf the story of a young man who was on social welfare. He wanted to go onto the long-term social welfare payment because he is quite ill. Social welfare sent him 30 pages of stuff about his Revolut account, but because of the fact that he had maybe dodged paying a bill from the service provider for the telephone, he was not able to access his Revolut account to get an explanation as to why he had €50 in it. This is a true story. Revolut and the fintech companies have to be a bit more flexible in the context of how they deal with customers like that. Not everyone is IT savvy. Not everyone can access stuff immediately. The companies delivering services through technology and online banking like that need to respect the fact people join their ranks and become customers of those banks. They need to have a greater focus on their customers. That non-explanation for the €50 deprived that man of his social welfare payment. Now, it is a social welfare issue as well, but these are things that maybe we do not see in the big scheme of things. However, as they are worked out and as I do my clinics in my constituency, I hear all this from people. I am obligated to say it to Mr. Makhlouf and ask that in his work, he would maybe consider the complaints he has received.