John McGuinness (Carlow-Kilkenny, Fianna Fail) | Oireachtas source

I will send Mr. Makhlouf the letters. It is outrageous, and she is not the only one. The bank could say that, no, this woman is actually wrong and that it got that sorted and she did sign it. It is not even doing that. Bank officials are not even meeting the woman. The complaint goes to a centre somewhere where somebody deals with it.

Finally, I want to say this to Mr. Makhlouf because we do not meet that often, but when we do, I like to let him know what is going on from our perspective. The vulture funds have really taken a turn for the worse in my opinion. It is extremely difficult even for me to deal with them, and I have my secretary, who is a forensic accountant, who helps to deal with them and attends meetings with me and so on. Other members will tell me the same thing. The vulture funds are incredibly difficult to deal with, even in terms of finding out who is dealing with a person's account.

I could go on and on, but I want to give Mr. Makhlouf the headline issues that come from my dealings with the public. I would love to be able to say the Central Bank of Ireland will play a really central role in sorting out some of those dysfunctional aspects, if you like, of the banking world in the interest of the people.