Mr. Peter Whelan:

I think it is fair to say GSOC has done as much internally. We have improved our business processes. We have developed specialist units. We have delegated authority and have devolved decision-making. We have set out in our strategic priorities where cases need to be signed off and at what level. We have brought in some more investigators.

Grant Thornton did a benchmarking exercise and looked at similar agencies in other jurisdictions. Investigators in those would have two to six cases per investigator. Grant Thornton set a benchmark saying that the proper number of cases for GSOC, given all of the circumstances, might be ten cases per investigator. At the moment there are more than 20, so that causes delays. There can be all the process improvements we have had. We have reduced timeframes, the number of complaints and the length of investigations but at the end of the day, it is only when we get additional resources that we will truly reduce the number of investigations per investigator.