Oireachtas Joint and Select Committees

Wednesday, 7 February 2024

Select Committee on Social Protection

Estimates for Public Services 2024
Vote 37 - Social Protection (Revised)

Photo of Heather HumphreysHeather Humphreys (Cavan-Monaghan, Fine Gael) | Oireachtas source

The Deputy asked about administration in the context of the appeals office. I have also raised this issue with my officials. In many cases, appeals are being delayed because the information is not being provided. When a case goes to appeal, the appeals office sometimes has to go back to the claimant and more information has to be obtained. It is certainly something on which we keep a close eye.

In fairness, our turnaround in social protection - and I know the Deputy will accept that - is very efficient vis-à-vis other Departments. It is very good at processing and getting decisions out as quickly as possible. If there is any specific-----

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