Mr. John McKeon:

We spoke earlier about our deciding officers and how they should not be jobsworths. My experience is that you get a mix of people in every organisation. Some people apply the letter of the law in what the Deputy described as a very cruel way. They will never budge. Most of our deciding officers go above and beyond to find a way to say to that person "are you sure about this?" to try to find a way to get him or her over the line in those marginal cases. That is the culture in the organisation. Some would argue that this is the wrong culture and that they should draw the line hard and fast. Obviously, if it is €20 per week more than it should be, that is one issue but if it is 50 cent or €1-----