Oireachtas Joint and Select Committees

Thursday, 18 January 2024

Public Accounts Committee

Appropriation Accounts 2022
Vote 37 - Social Protection
Social Insurance Fund 2022
Report on the Accounts of the Public Services 2022
Chapter 13 - Regularity of Social Welfare Payments
Chapter 14 - Ex gratia Payments of €1.4 million to Social Welfare Branch Managers
Chapter 15 - Raising Social Welfare Overpayments
Chapter 16 - Recovery of Welfare Overpayments
Chapter 17 - Actuarial Review of the Social Insurance Fund

9:30 am

Photo of Brian StanleyBrian Stanley (Laois-Offaly, Sinn Fein) | Oireachtas source

A review system is still there. I find that helpful for people so that when further information comes to light there is no need even to waste time nor tie up resources. If a person spots that a certain piece of information is missing, it just needs a phone call to the Department, where the officials are normally very helpful. The person can supply that and copy that to them. Often that solves it. That is helpful. The key part is, if people come to when there is a glitch, that the system is there were we have a facility to actually call somebody. We do not have to do that very often. It is very useful because it can sort out many problems in a matter of five minutes that otherwise could go on for weeks on end, typing up people. I acknowledge the staff who are doing that work.

Comments

No comments

Log in or join to post a public comment.