Oireachtas Joint and Select Committees
Thursday, 18 January 2024
Public Accounts Committee
Appropriation Accounts 2022
Vote 37 - Social Protection
Social Insurance Fund 2022
Report on the Accounts of the Public Services 2022
Chapter 13 - Regularity of Social Welfare Payments
Chapter 14 - Ex gratia Payments of €1.4 million to Social Welfare Branch Managers
Chapter 15 - Raising Social Welfare Overpayments
Chapter 16 - Recovery of Welfare Overpayments
Chapter 17 - Actuarial Review of the Social Insurance Fund
9:30 am
Mr. John McKeon:
It is under way. I expect the change to be imminent. We need to look at the capacity in each individual office. We have some work to do. We want to make some changes to the appointment system we had previously, which was online. That might take a few weeks because we found previously that people were making appointments in multiple Intreo centres. That was one of the reasons for the delays. We want to refine the system so that a person can make an appointment for one slot only, and not take up five slots.
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