Oireachtas Joint and Select Committees
Thursday, 18 January 2024
Public Accounts Committee
Appropriation Accounts 2022
Vote 37 - Social Protection
Social Insurance Fund 2022
Report on the Accounts of the Public Services 2022
Chapter 13 - Regularity of Social Welfare Payments
Chapter 14 - Ex gratia Payments of €1.4 million to Social Welfare Branch Managers
Chapter 15 - Raising Social Welfare Overpayments
Chapter 16 - Recovery of Welfare Overpayments
Chapter 17 - Actuarial Review of the Social Insurance Fund
9:30 am
Mr. John McKeon:
We have already gone back to an appointment process in a lot of our offices outside of Dublin. We now need to do it in Dublin because the capacity is there. It is in people's nature to arrive early - we see the same thing in hospitals - when they are going to an appointment and are told to get there in the morning. Certainly in my case, I make sure I get there at 7 a.m. or 8 a.m., only to find that everybody is queuing. We are seeing the same kind of thing. We prefer to go back to an appointment process and give people a specific time and then we can manage it.
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