Ms Susan McKay:

It was mentioned earlier, perhaps by the chairman, that many of the cases that come to us are resolved through conciliation. We do not do mediation because, as has been stated, that can entail a legal process with money involved. Many of our cases are dealt with by our case manager, Ms Bernadette Grogan, who essentially brokers deals between newspapers and complainants to ensure everybody ends up satisfied and nobody ends up feeling hurt or abused.