Oireachtas Joint and Select Committees

Wednesday, 17 January 2024

Joint Committee on Tourism, Culture, Arts, Sport And Media

Non-court-based Conflict Resolution Mechanisms for Media-related Complaints: Discussion

Mr. Daniel McConnell:

To echo Mr. Dooley, I would largely agree. There are difficulties with a charter. The members are all individual politicians. Some of them are subject to a party whip but I do not necessarily think they are all going to individually or collectively just say a charter would apply to them all.

To Mr. Dooley's point, I know from the editor's chair that the best remedy to any sort of grievance is picking up the telephone. I have had it in my near nine months as editor of the Business Post. We have had issues where honest mistakes have happened. There have been misinterpretations where a headline might have gone awry either online or in print. Nine times out of ten, it takes a telephone call and a quick correction. It is standing policy in the Business Postthat where a story is in contention, it gets withdrawn temporarily while an investigation happens. We then look at it and if we feel we are happy, we republish. If there is an error, we clarify. Ultimately, that addresses it. There is an expedience so that issues get addressed very quickly. It takes the heat out of it. It de-escalates it from the point of view of where lawyers get involved and that financial clock ticks. I found that the simple fact of giving someone a hearing so that they know they are understood has made a huge difference. Those sorts of remedies over maybe a charter would be more effective.

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