Mr. John Purcell:

It would be prudent to put such funds aside. I believe that the level of our complaints would probably be lower. When someone initially complains, we try to resolve it informally. That is part of the complaints process. For example, someone will contact the complainant, talk through the complaint, and so on and so forth. People can lodge a formal complaint with the radio station which then has a procedure for dealing with that. The next step before court can be a formal complaint to the regulator. We find, and it was often the case in my personal experience, that many people make complaints because what they have heard as being said is not what has actually been said. Sometimes, that is also a factor.