Dr. Tricia Kelithy:

As regards the application form, people who have literacy issues or for whom English is not their first langauge should be given assistance. There is probably an opportunity to do some passporting. If a person has already satisfied a means test for a social welfare payment, there should be a way to expedite things and avoid him or her having to through another process. Things like that can help. It has improved but we are still working to make sure it is reaching the people who need it.