Dr. Ciaran Byrne:

The Deputy and I can deal with the issue bilaterally. From a general point of view, we have a complaints process. We talk to complainants and follow up on complaints. We do that actively and have a well-structured complaints process.

In respect of contractors, as I mentioned, if we inspect something and find that there are issues or problems, we identify the reworks required and compel the contractor to go back to rectify the issues we have identified. We have a well-worked reworks process through our inspection process. We do that too. I am slightly concerned. The COP is the coefficient of performance and how efficient a unit is relative to what was sold. We register contractors and ensure they are tax compliant and fit to do the job they are supposed to do. However, we do not take ownership in that we are not responsible for them and do not endorse them or whatever it is. As the Deputy mentioned, it is a matter for the homeowner and client, who have recourse under the consumer Acts. If something was put in and is not doing what it is supposed to do, that is what they can do. If there is a reworks issue or a technical issue regarding installation that we pick up on in the course of inspection, we compel the contractor to go back. I am happy to interact with the Deputy outside the committee if he can give me a bit more detail of the case.