Donnchadh Ó Laoghaire (Cork South Central, Sinn Fein) | Oireachtas source

I could do that afterwards but a few questions arise off the back of this. It had only been delivering a COP of 2.0. Subsequently, the person was in contact with the installer and the manufacturer but found, after five months of attempting, there was no way to compel the installer to bring it up to an adequate performance standard. They are not considered binding standards. It seems from their correspondence with the SEAI they were unable to return the heat pump for a full refund, to reapply for a grant or to seek a more competent installer.

They expended a fair bit of money to get the heat pump in. It was underperforming and it seems they were told "Tough". That seemed to be the end of it. The contractor was registered. Despite the fact the person was dissatisfied, they seemed to have no recourse. The money, to a substantial extent, came from the SEAI and while there is a private relationship between the homeowner and the installer, I do not think, to be fair, it is as simple as that. The person in question would not necessarily have been able to expend the amount of money involved but for the existence of the SEAI. The person is on the hook. I will forward details to our guests by means correspondence, but do they not think there is an issue in this regard? Should the SEAI respond to individual complaints and inspect as well as carrying out random checks? Should the SEAI also have the scope, where people are not satisfied with the work that has been done, to force the contractor to make good on what was unsatisfactory?