Ms Hannah N? Ghiolla Mhairt?n:

It is worth mentioning that many of our members have been sharing their individual experiences with us. We have a large number of members who have said that once they have submitted a complaint, they are brought into a room with the people they complained about and there is no impartial mediator present. This is not the way to deal with a complaint because they are not supported. Hearing these experiences probably puts other people off from making a complaint, even if they feel they need to.