Mr. Noel Dunne:

We have two to three incidents every day. Thankfully, very few are at the higher end, the violent end. We certainly get abuse, verbal abuse, racial abuse and sexual abuse. It has more to do with the consistency of these incidents. As the Deputy said, the small incidents are not being reported. It is the consistency of these small incidents all the time. We cannot look away from the fact that these small incidents are the big problem. It is every single day. It is constant. It is on every single staff member's mind. It is on my mind every single day. Once the automatic doors on the shop open, the customer comes in. The first thing people do is have a look to see if they look okay or if we might have a problem. I get a phone call or a text every night from the manager giving me the read for the day. My first question is, "Is everything okay?"