Ms Dervla McKay:

I have to pretty much echo what Mr. Hann said there. On that predictability around the journey times, we have definitely seen a distinct change and it is not just the traditional Monday to Friday. Apart from Friday itself, we find that reliability and punctuality gets worse as the week goes on. As an individual, one is concerned about one's trip and where one needs to be, whether that is work, visiting a sick relative in hospital or wherever one's journey is. That journey is extremely important to a person, as it should be.