Mr. Billy Hann:

I will bring in my colleague, Mr. Quinn, in a moment with regard to some of the details of some of the questions the Deputy asked. It is important to let the committee know we have a comprehensive process in place for examining complaints from customers and their representatives. We take them in via email, formal complaint forms or Twitter, and we do a full investigation of any concerns raised. When we feel there is merit in furthering that investigation, we would consult the National Transport Authority on what the potential measures could be to address those concerns, and we then respond to the individual or their representatives, which we have done in the past and will continue to do. I will bring in Mr. Quinn on some of the specifics of the routes, and then I will come back to address some of the other questions that were asked.