Mr. Kenny Jacobs:

I thank the committee for the opportunity to attend. I think this is my third time appearing before it. We were also in the Oireachtas in October for the launch of our economic impact study for Dublin. We plan to do something to that effect in Cork in the new year as well. I thank the committee for the invitation and am happy to be back here. I will give the members an overview of everything that is going on in the DAA. As members can see from the slide, the presentation will cover Dublin Airport operations; a Cork Airport update; flight paths, noise and the community, and how we are working with the community in Fingal; the recent economic impact study; and planning priorities and the infrastructure application that we will be submitting in less than three weeks' time to Fingal County Council. The video will describe what is going to happen with that infrastructure application, how we will be giving Ireland and Dublin a much better Dublin Airport and how sustainability is a key part of that. I will also talk about sustainability. There are also a few other topics I might refer to. There are about 20 slides to go through in the presentation. I again thank the committee for the opportunity to appear today.

I will start with Dublin Airport. It is nearly the end of November and we have had a good year at Dublin Airport. Operations have been very stable. We had a good summer, with a lot of passengers going through. Generally, passengers have been very happy with the service we have given them. Security is performing very well. Much different from the previous summer, standards at Dublin Airport this year were very strong. We did a huge amount of work in the run-up to the summer to improve the things that matter at the airport. We have invested in faster Wi-Fi, improved the toilet facilities and improved the food, beverage and retail offerings. We worked on the transportation options and to get Dublin Airport ready to be a much better airport for passengers in the summer. I think we delivered that and I thank the team at Dublin Airport who worked very hard to achieve it.

The next slide shows that feedback from passengers is very positive.

The net promoter score, which is based on asking passengers whether they would recommend Dublin Airport to others, has improved by 25% compared with the previous year. We are happy with that. Also, 98% of passengers got through security in less than 20 minutes. I believe it was in February of last year that I first appeared before this committee, and I set out what we were looking to do for the summer. We have more than delivered in terms of queue times.