Denis Naughten (Roscommon-Galway, Independent) | Oireachtas source

What about the other 20%? That is a big cohort of people, where one fifth of them are not within the target. Is there another KPI for that up to 90%, 95% or 100%? Are those being abandoned with the concentration on delivering 80% within ten days? In fairness, based on the feedback from Eir to us, 80% is pretty doable within ten days. The big problem is the other 20%. These are the people who are coming to Senator Wall and myself. What is happening in regard to those people who may be in never-never land?