Ms Tara Collins:

Yes. I gather the Senator is talking about the end users who have placed orders and where there is a delay or they are waiting. We have a customer communications journey that has been designed between ourselves, our connects partner and our retail service providers, insofar as the end user gets regular text messages and communications from our operations call centre letting them know what stage they are at and what the issues are. We also have a huge amount of information online. We have worked closely with our retail service providers to ensure this information is available, for example, if a connection requires poles; if damaged poles need to be replaced; if new ducting is required for underground cables; if repairs, licensing applications or approvals are needed; or if trees need to be trimmed. We have been working really hard to improve on those communications. We have a customer communications journey and we are doing our best to communicate the issues on the ground in real time. In saying that, we appreciate that some customers are waiting longer than we would like and we are trying to keep them as up to date as possible.