Ms Tara Collins:

The communications are twofold. As a wholesaler, we communicate directly with our retailers and we encourage them to migrate wireless customers to fibre. We encourage them to manage that process directly with the end user.

Regarding our own end user communications, if end users have logged an expression of interest, we let them know when the survey and build works are under way and then we let them know about the preorder window, which is really important and gives them 90 days to preorder. Then we let them know when they can order. In addition to communicating by email, we have all our PR activity, including advertising and door drops. If people have not signed up by logging an expression of interest, that being the best way, they will still receive communications from us through campaigns we run, specifically door-to-door ones. We can get letters into the letterboxes. However, the quickest approach for end users is to sign up with an expression of interest, on foot of which we can email them directly and let them know how long they will have to wait. It would be great if the members could encourage them to sign up. We communicate every two weeks. We are updating our website. We communicate regularly on the stages of the roll-out process that have been reached.