Ms Carol Grogan:

We are seeing a slight culture shift in residential services. This has stemmed from the development of the guidance on human rights and us putting our focus on it. With the training we have delivered to our inspectors they are more confident about going in and speaking about rights. As I said in my opening statement, services are now delivering rights-based training in residential services. It is slow and there is more we can do to keep the focus on rights but it is definitely starting to change in residential services. Interestingly, when we speak to providers they do not want to be in breach of rights. They do not want to be seen as not upholding the rights of individuals. Having this conversation is positive. They are starting to look at the rights of children and adults living in services and how best they can support them to ensure they can exercise these rights.