Mr. R?n?n Hession:

At any sort of point between schemes, there will always be a judgment call about people. There are people who have very complex issues, for example, psychological issues, and they may have addiction issues. We find that there are people who present who do not have just one condition or environmental or societal issues going on for them. Our system is not algorithmic in the sense that we see somebody like that and say that they are not looking for work and, as a result, we are going to reduce their payment. We take account of where the person is at and we do try and give appropriate-----