Oireachtas Joint and Select Committees
Tuesday, 24 October 2023
Joint Oireachtas Committee on Finance, Public Expenditure and Reform, and Taoiseach
Authorised Push Payment Fraud: Discussion (Resumed)
Pearse Doherty (Donegal, Sinn Fein) | Oireachtas source
It should not have to take this meeting to recognise that the financial industry, which is at the coalface of this because its customers are the ones discovering that payments have been being taken out, should not have to select a violation from a drop-down menu, which is the same level of access my mum has. That is not acceptable. Financial institutions have information that they should provide to the companies.
Let us turn to Google. In fairness, we would be lost without it. Mr. Meade stated: "The core of Google’s mission is helping users find reliable and authoritative information" and "we take our responsibility seriously to provide access to trustworthy information and content". Let us go back a couple of months. One of the largest retail companies in Ireland is Dunnes Stores. If we typed “Dunnes Stores” into Google’s search engine because we wanted to buy something there, the No. 1 hit was a sponsored ad for “Dunnes Stores Ireland Online”, telling us we could save up to 70%, with the latest fashion in women’s, men’s and kids’ clothes on clearance sale for as low as €9. That was a fraudulent account. I know that to be the case because I looked at the web address and saw it was spelled “Dunie”. How many people were scammed by it while it was up? This was a paid advertisement for which Google accepted money and put as its No. 1 hit when peopled googled “Dunnes Stores”. The algorithm should throw up the official Dunnes Stores website. Obviously, this fraudulent account paid a fortune to beat the algorithm and come up as the No. 1 hit. How long did it take Google to take it down?
No comments