Professor Jim Lucey:

This was an empirical study. It was "boots on the ground". A substantial amount of the inspectorate resource was handed over to doing this work over a two-year period. It required a great deal of time to go to each centre, repeatedly seek interviews, attach a template to try to make a fair statement across all of the services to ensure we were asking the same questions in each place - the Deputy raised one about waiting times - and then, simply unadorned, collate the information and tell it as it is. The Deputy is right; this is a report that says it as it is.